Notamy
Support
There is a person at the other end of this address. Write in English or Italian, whichever you prefer.
Write to uslegal@notamy.appMy film failed. Was I charged?
No. Credits leave your balance only when a film is delivered — a render that fails or that you cancel costs you nothing, and the scenes already shot are kept, so trying again does not re-shoot them. If your balance looks wrong after a failed render, write to us with the film’s share link and we will check the ledger.
The render is taking longer than you said.
The estimate on screen is measured, not guessed, but it is still an estimate — a scene shot as a 30-second take takes roughly twice as long as a 15-second one. You can close the window: the film keeps rendering and waits for you in Your films. If it has been more than an hour, tell us and we will look at it directly.
Something else — the film is wrong, the account, the invoice.
Write to us. Include the share link of the film if there is one; it is the fastest way for us to find the exact render and what happened to it.
Everything Notamy makes is generated by AI: the films are not footage of real places or people, and every delivered file carries a machine-readable mark saying so. For the company details and the legal documents, see Legal.